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Last Updated: June 13, 2026

Refund Policy

At Innkwise, we strive to provide a valuable and reliable AI-powered platform for creators, professionals, and teams. This Refund Policy explains how refunds, cancellations, and subscription billing are handled for purchases made through our Services.

By purchasing a subscription or paid service from Innkwise, you agree to this Refund Policy.

1. Subscription Services

Innkwise operates on a subscription-based model. Subscription fees are billed in advance on a recurring basis according to the plan selected by the user.

By subscribing, you authorize recurring billing until the subscription is cancelled.

2. Free Trial and Evaluation

Where available, users are encouraged to utilize free plans, free trials, demonstrations, or evaluation features before purchasing a paid subscription.

Users are responsible for evaluating whether the Services meet their requirements prior to purchasing a subscription.

3. Cancellation Policy

You may cancel your subscription at any time through your account settings or by contacting our support team.

When a subscription is cancelled:

  • Your subscription will remain active until the end of the current billing period.
  • No additional recurring charges will be applied after cancellation.
  • Access to paid features may be removed once the subscription period expires.
  • Cancellation does not automatically qualify a purchase for a refund.

4. Refund Eligibility

Refund requests may be considered under the following circumstances:

Eligible Situations

A refund may be approved if:

  • You were charged multiple times for the same subscription due to a billing error.
  • An unauthorized payment was made using your payment method.
  • A technical issue on Innkwise's side prevented access to core paid features for a significant period and the issue could not be reasonably resolved.
  • You were charged after successfully cancelling your subscription prior to renewal.
  • Other exceptional circumstances determined by Innkwise at its sole discretion.

Request Window

Refund requests must generally be submitted within 7 calendar days of the original charge.

5. Non-Refundable Situations

Refunds will generally not be provided for:

  • Partial use of a subscription period.
  • Failure to cancel before renewal.
  • Change of mind after purchase.
  • Lack of usage or inactivity.
  • User misunderstanding of product features that were clearly described before purchase.
  • AI-generated outputs that do not meet subjective expectations.
  • User dissatisfaction arising from creative preferences, writing style preferences, content performance, or business outcomes.
  • Suspension or termination due to violation of our Terms of Service.
  • Downgrades to lower-tier plans after a billing cycle has begun.

6. AI Service Disclaimer

Innkwise provides AI-powered tools that generate content based on user inputs and third-party AI technologies.

Users acknowledge that:

  • AI-generated outputs may contain inaccuracies.
  • Results may vary between requests.
  • Generated content should be independently reviewed before publication or professional use.
  • Innkwise does not guarantee specific business, creative, educational, financial, or commercial outcomes.
  • Dissatisfaction with AI-generated outputs alone does not qualify for a refund.

7. Annual and Promotional Plans

Where annual subscriptions, discounted plans, promotional pricing, or special offers are provided:

  • Refund eligibility may be limited.
  • Discounts and promotional benefits may be forfeited if a refund is approved.
  • Innkwise reserves the right to calculate refunds proportionally where legally required.

8. Chargebacks and Payment Disputes

If you believe a charge was made in error, please contact us before initiating a chargeback with your payment provider.

Initiating fraudulent or abusive chargebacks may result in:

  • Suspension of your account.
  • Termination of access to the Services.
  • Restriction from future purchases.

Dispute Resolution

We reserve the right to provide relevant transaction and account information to payment processors for dispute resolution purposes.

9. Refund Processing

Approved refunds will be issued to the original payment method used for the purchase.

Refund processing times depend on:

  • Payment processors
  • Banks
  • Credit card providers
  • Regional payment systems

Processing Time

Processing typically takes between 5 and 15 business days after approval.

10. Account Termination and Refunds

If Innkwise terminates an account due to a violation of the Terms of Service, the user will generally not be eligible for a refund.

11. Consumer Protection Rights

Nothing in this Refund Policy limits rights that may be available to consumers under applicable law.

Where local laws require refunds or additional consumer protections, Innkwise will comply with those legal obligations.

12. Changes to This Policy

We may update this Refund Policy from time to time.

Updated versions will be posted on this page with a revised effective date.

Continued use of the Services after updates constitutes acceptance of the revised policy.

13. Contact Us

For billing questions, cancellation requests, or refund inquiries, please contact:

Email: info@innkwise.com

Website: https://innkwise.com

Please include:

  • Your account email address
  • Order or subscription details
  • A description of the issue

Review

We aim to review refund requests promptly and fairly.